From the moment I contacted Michelle about scheduling an appointment, I knew I was in the right hands. I felt at ease when I spoke to her on the phone & looked forward to my visit. When the day came to have a consultation, I was nervous. But all that anxiousness melted away when I walked into the room. Michelle answered all my questions, never made me feel rushed & took the time out to listen to my concerns. I had my procedure, which was quick & painless. I was in awe of Michelle's professionalism & expertise, but even more so at how she made me feel & look my best. It's been 8 months since I had my procedure & it's far exceeded my expectations. Above all that, anytime I have a question about other procedures, Michelle always gets back to me right away. I always rave to my friends about Michelle & refer them, I even smile to myself when I pass the BotoxBy Balbi Billboard on 22. I'm looking forward to my next visit, whenever that time comes. But until then I find comfort in knowing I've found a place that truly exceeded all my expectations & I will never take my business any where else!~ LaurenFrom the moment I stepped into your office, you made me feel welcomed and interested in my "story". You made it very clear that you wanted to do what was best for me and I felt extremely comfortable with your recommendation. In addition, you were professional and have kept me informed- via text- of services, specials, and discounts offered. I appreciate you being in touch! Since I've just given birth and am nursing, I've not been able to take advantage of the BOTOX!!!!!! I've been wanting- can you tell I want it?? HA! But by you keeping me in the loop has be excited to get back to you and the rest of the BotoxByBalbi Family!